Vietnam Customs National Single Window portal
The National Single Window portal — one face for the entire import/export lifecycle.
Vietnam Customs system detail view

The challenge

Bureaucracy. Import/export procedures were cumbersome — businesses had to physically travel between multiple ministries to gather permits, each with their own forms, formats and queues.

Inefficiency. Manual processes caused cargo congestion at ports, opacity for businesses, and inflated logistics costs. Goods sat waiting on paperwork.

Our approach

Centralised portal

We helped build the National Single Window — a single information system for the entire customs declaration lifecycle. One log-in, one workflow.

Full digitisation

Businesses now declare information once via a single point of entry. The portal handles validation, attachments and persistence — replacing paper forms and email chains.

Automated workflow

Behind the scenes, the system automatically orchestrates data routing to the relevant ministries for processing — then returns results centrally to the declarant. No more chasing.

The impact

24/7
system stability
Millions
of transactions / year
Days → Hours
clearance time
National
scale

The platform now processes millions of transactions annually at 24/7 stability — significantly facilitating international trade by reducing customs clearance time from days to hours.

A national-scale system on your roadmap?

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